Welcome to Florist Addington. These Terms & Conditions govern the use of our website and the purchase of our products for online flower delivery in Addington and its surrounding areas. By placing an order through our online store, you agree to be bound by these terms. Please read them carefully before making a purchase. These Terms & Conditions are designed to clarify your rights and obligations, provide transparency concerning our online services, and ensure you have a satisfying experience with our flower delivery service.
These Terms & Conditions apply to all customers using Florist Addington’s e-commerce platform for online flower delivery in Addington and adjacent localities. By accessing our website or placing an order, you acknowledge that you have read, understood, and accept these Terms. We reserve the right to amend these Terms at any time; any changes will take effect immediately upon publication on our website. Continued use of our site and services following such changes constitutes your agreement to the revised terms.
2.1. Registration and Account
You may browse our website and select products without the need for registration. However, for faster checkout and to track your orders, we recommend creating an account with accurate, up-to-date personal information.
2.2. Placing Orders
Orders may be placed online by selecting your floral products, adding them to your digital basket, and proceeding through the secure checkout process. During checkout, you will be required to provide delivery details, recipient information, and any required delivery messages or instructions. It is your responsibility to verify that all information provided is correct before confirming your order.
2.3. Order Confirmation
After placing an order, you will receive an order confirmation detailing your purchase. This confirmation does not signify our acceptance of your order; it is acknowledgment that we have received it. Acceptance occurs only when your order has been dispatched for delivery. We reserve the right to cancel or refuse any order at our discretion, such as in cases of product unavailability or pricing errors, and you will be informed accordingly.
2.4. Changes to Orders
Changes to your order (including product selection, delivery address, or date) must be requested promptly. We will accommodate changes at our discretion and only if the order has not yet been prepared or dispatched. In some cases, changes may not be possible once the order is in progress.
We aim to ensure that all flowers and ancillary products displayed are available for delivery. On rare occasions, due to seasonal factors or supply fluctuations, selected products or specific floral varieties may be unavailable. Where necessary, we reserve the right to substitute with flowers or items of equal or greater value and similar style, maintaining the overall aesthetic and quality of your arrangement. We will seek to notify you of substitutions wherever practical, but this may not always be possible in time for delivery commitments.
4.1. Pricing
All product prices are listed in Pounds Sterling (GBP) and include VAT where applicable unless otherwise stated. Delivery fees are stated separately and added to your order total during checkout.
4.2. Payment Methods
We accept online payments via major credit and debit cards as detailed at checkout. Payment must be made in full at the time of order. Orders will only be processed and despatched upon receipt of cleared funds. Payments are handled through secure and reputable payment gateways to protect your information.
4.3. Pricing Errors
In the event a product is listed at an incorrect price due to typographical or system error, we reserve the right to cancel or refuse orders for the mispriced product, regardless of whether the order has been confirmed or payment received. In such cases, we will issue a full refund for any amount paid for the affected order.
5.1. Delivery Areas
We provide flower delivery throughout Addington and its surrounding areas as specified on our website. Please ensure you consult our current delivery zone information before placing an order. Orders requested for addresses outside our service area may be declined or subject to revised terms.
5.2. Delivery Times
During the ordering process, you may select a preferred delivery date, subject to availability. While we strive to meet your preferred delivery time, actual delivery slots may vary due to logistics and demand. Deliveries are made during standard business hours unless otherwise arranged and confirmed by us.
5.3. Delivery Process
It is your responsibility to ensure accurate delivery information is provided. For residential addresses, if the recipient is unavailable at the time of delivery, our delivery agent may leave the flowers with a neighbour, in a safe place, or return to our premises according to our policy. If redelivery is required, additional charges may apply. For business addresses and hospitals, please provide relevant information (e.g., ward, office number) to ensure successful delivery.
5.4. Delivery Delays
We are not liable for delays in delivery due to circumstances beyond our control, including extreme weather, public holidays, or force majeure events. We will inform you as soon as possible if a delivery is likely to be delayed. In the event of non-delivery caused by incorrect information provided by you, no refund will be issued, though we may attempt to resolve the issue where possible.
6.1. Cancelling Orders
You may cancel your order by contacting us as soon as possible after placing your order. Cancellations are only possible if the order has not yet been prepared or scheduled for dispatch. Once preparation has commenced, especially for personalised or bespoke arrangements, we may not be able to cancel or refund the order.
6.2. Refunds Policy
If your cancellation is accepted prior to order preparation, a full refund will be processed using your original payment method. Refunds may take several working days to appear, depending on your card issuer or payment provider. No refunds will be given for perishable products that have already been created, dispatched, or delivered, unless the product is found to be faulty or not as described.
6.3. Statutory Rights
Your statutory rights are not affected by these terms, and you may be entitled to a refund or replacement if goods supplied are faulty, not as described, or arrive in an unsatisfactory condition. Please notify us promptly with supporting evidence (e.g., photos) if there is an issue with your delivery.
7.1. Age Requirements
By placing an order, you confirm you are at least 18 years of age and legally capable of entering into a binding contract. Orders may be declined or cancelled if you are found to be underage.
7.2. Accurate Information
You agree to provide accurate, up-to-date details for orders, including delivery addresses, recipient contact information, and payment details. We accept no responsibility for delays or failure in delivery arising from negligence in this regard.
8.1. Quality of Products
We take pride in sourcing high-quality fresh flowers and maintaining standards during preparation and delivery. However, natural products may vary in appearance, size, and colour from images shown. Arrangements are made as close to product images as possible, but natural variation is to be expected.
8.2. Limitation of Liability
To the fullest extent permitted by law, Florist Addington shall not be liable for any indirect loss, loss of profits, loss of goodwill, or consequential damages arising with the purchase, use, or delivery of our products. In cases of proven negligence, our liability shall be limited to the value of the product purchased by the customer.
8.3. Force Majeure
We are not responsible for any failure or delay in performance caused by circumstances beyond our control, including but not limited to natural disasters, pandemics, transport disruptions, or war. In such a case, our obligations are suspended until normal service can resume.
Your privacy is important to us. Personal information provided for the purpose of order processing and delivery will be handled in compliance with applicable data protection laws. We will not share your information with third parties except as necessary to fulfil your order or comply with legal requirements. For further details, please refer to our Privacy Policy available on our website.
All content on the Florist Addington website, including text, images, logos, and designs, is the intellectual property of Florist Addington and may not be used or reproduced without written consent. Product images are for illustrative purposes only.
If you have any concerns or complaints regarding your order or the service received, please contact us promptly via our online contact form or through the methods indicated on our website. We take all complaints seriously and aim to resolve any issues as fairly and efficiently as possible.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms, the use of our website, or the purchase of goods shall be subject to the exclusive jurisdiction of the English courts.
13.1. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a relevant court or authority, such provision shall be deemed severed from the remaining terms, which shall remain valid and enforceable.
13.2. Entire Agreement
These Terms & Conditions constitute the entire agreement between you and Florist Addington with respect to the use of our website and online flower delivery service, superseding any prior agreements or communications.
13.3. Waiver
No failure or delay by Florist Addington in exercising any right or remedy under these Terms & Conditions shall constitute a waiver of such right or remedy.
These Terms & Conditions apply to all customers ordering from Florist Addington for online flower delivery in Addington and surrounding areas. If you are uncertain about whether your address falls within our delivery zones, or if you have any questions regarding these terms, please consult our website’s delivery information or contact our customer service team before placing an order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Addington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Addington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
